FAQ

The side stopper may become loose after repeated use.
The looseness of the side stopper can be adjusted by yourself.
The adjustment method is explained with images in the instruction manual enclosed in the Kihei box or at the URL below.
We apologize for the inconvenience, but please refer to it.
>>>Please read here for Kihei handling information.

For daily bathing, there is no problem with the quality even if you take a bath with Kihei on.
Pure platinum and pure gold do not discolor due to hot springs or bath salts.
Regarding K18 and Pt850, discoloration may occur.
We recommend that you remove your K18 or Pt850 Kihei when entering a hot spring.

When cleaning, wipe with a soft cloth or eyeglass cloth to remove sweat, sebum, and other dirt.
Be careful not to rub too hard as this will cause fine scratches.
We also recommend storing the chain in a jewelry box, etc., with the chain stretched out to prevent it from getting tangled.
For more information, please refer to the URL below.
>>>Please read here for Kihei care.

If you are happy with paying both the return and return shipping costs, we can accept repairs for a fee.
As the price depends on the condition of the product, we cannot advise you in advance.
Additionally, it may take one to two months from the time the product is repaired until it is reshipped.

Also, in the case of K18 or Pt850 products, it may be possible to repair them at your local repair shop.
Compared to our repair services, it may take less time and effort to complete the repair.
If you have purchased pure gold or pure platinum Kihei and would like to have the clasp repaired, but you are not particular about the denomination of the clasp, we may be able to repair it at a repair shop near you.
Please consider depending on your preference.

[Compatible cards]
・VISA card ・Master card ・JCB card ・American Express card

[Convenience store payment]
・FamilyMart, Lawson, Ministop, Seicomart, Daily Yamazaki

[Payment and other services]
・Google Pay
・Apple Pay
・PayPal
・Paidy

At the time of purchase, you can choose to pay in installments by selecting a variety of credit cards and compatible payment services.
Regarding the availability and status of installment payments,
We are unable to determine this as it depends on the credit card you have.
Thank you for your understanding.

Payment by cash on delivery is not possible at our official online shop or [ Amazon store ].
If you wish to pay cash on delivery, please use [ Rakuten Market Store ] or [ Yahoo Shopping Store ].
Please note that cash on delivery cannot be used if the invoice amount exceeds 300,000 yen. note that.

We can only accept returns if the product is initially defective or if the product is different from the one you ordered.
Please contact us within 3 days after receiving the product.
In addition, we do not accept returns due to customer convenience. Please note.

[Contact information for returns]
Apure Co., Ltd. 110-0005
5th floor EC section, A-RISE Okachimachi, 5-23-14 Ueno, Taito-ku, Tokyo

Our precious metal products, such as Kihei coins and coins, do not come with warranties or certificates of authenticity.
All of our products have been inspected using a fluorescent X-ray analyzer, so there is no doubt about their quality.
Please rest assured that in the unlikely event that there is a difference in quality, we will accept returns.

When wrapping Kihei products, we only accept ribbons placed directly on the box.
This is free of charge, so if you would like it, please indicate so in the notes section when ordering.

We apologize for the inconvenience, but we do not individually notify you when items are in stock.
In addition, if you register by clicking the "Restock Notification" button on the [ Rakuten Market Store ] product page,
Rakuten Market will notify you when the item is in stock.
Alternatively, we post information on arrivals, campaigns, limited sales, etc. on our [ Official Instagram ].
If you would like to receive information on new arrivals, please register here.